DUE TO THE COVID-19 PANDEMIC, WE HAVE MADE SEVERAL CHANGES TO OUR POLICIES.
THANK YOU FOR YOUR UNDERSTANDING AND COLLABORATION..
COVID-19 : Reservations cannot be made on-site for the same day. Please contact us before coming.
Saturdays and other summer days fill up quickly. To avoid disappointment, reserve online or call us at 418-520-7238 (RAFT).
Reservations made more than 14 days ahead will receive a discount of 10% off the regular rafting trip price. This offer cannot be combined with any other.
We hit the water whether it’s raining, snowing or perfectly sunny! Anyways, regardless of the weather, you’re going to get wet!
The equipment we lend you will keep you comfortable throughout the trip.
Refunds will not be given due to weather conditions.
If you are late and miss the start time, the deposit will not be refunded.
COVID-19 : Please arrive at the specified time to avoid delays and to keep the number of people at the main building to a minimum. The current situation means we need to operate as efficiently as possible before and after the start times, therefore late arrivals will not be tolerated. We reserve the right to refuse entry to anyone who arrives after their start time. In this case, the total amount is non-refundable.
Got here early? THANK YOU! A guide will be outside to direct people in and out of the building.
DRUG AND ALCOHOL USE
It is strictly prohibited to consume, carry or be under the influence of drugs or illicit substances. It is also prohibited to be under the influence of alcohol while on the water. Any violation of these rules could lead to expulsion from the site without notice and without reimbursement.
We understand that plans change and we will try to accommodate your wishes whenever possible. The following are the terms of our cancellation policy:
Reservations at the regular price or at the Early Bird rate
- If you cancel more than 72 hours before the start time of your trip, your deposit will be refunded, minus a $5 management fee per person. Refunds will not be given for cancellations made within 72 hours of your reservation.
- If you call between 72 and 24 hours before the start time of your trip, we will do our best to reschedule your reservation for another day. If we can’t find a date before the end of the season, deposit of 40% will be lost.
- The day of your trip, no refund available if you miss or your late for the trip.
Private or corporate group
- According to the terms and conditions of your reservation agreement.
COVID-19 : Given the current health crisis, we want to do everything possible to ensure the safety of our staff, our clients and our community. If ever we are not able to open, your reservation will be refunded in full.
If you are sick or have symptoms, please stay home and contact us as soon as possible. You will be reimbursed in full. We ask you to be open and honest about staying home due to COVID-19 symptoms and to follow the cancellation policies above if you are not sick.